Customer FAQ

How do consumers join the Enosi network?

Consumers are joining directly from our site ( Sign up here) or through our retail partners. Enosi also supports companies and member organisations by directing potential customers to the available energy communities. The sign-up process is simple and compelling, allowing users to either set-and-forget their trading preferences, or take a proactive role in their energy community.

How much will I save on energy using Enosi?

Clean energy has come down in cost over the years, and now energy from solar and wind farms is cheaper than the regular mix of energy on the grid. The Enosi platform enables regular consumers to Deal Direct with clean energy sources and buy energy cheaper than from fossil fuels. We’re working with solar and wind farm owners to bring cheaper energy to the market.

What happens where there’s no sun or wind? Where will my energy come from?

We estimate that 70% of household’s consumption will come from solar and wind farms we’re partnering with in your State. When the wind is not blowing and the sun is not shining your energy will come from regular grid power contracts secured by the retailer. In fact with our first retail partner Energy Locals, NSW customers will be supplied via a contract with Cape Byron Power, a renewable biomass generator. Over time we will introduce more and more wind and solar energy, slowly increasing your clean percentage, and with battery storage for example we could get you to 100% actual clean energy. 100% clean energy matching is our objective and using a combination of software and hardware we believe it’s achievable, at a lower electricity cost.

What is energy traceability?

Traceability is a new class of energy technology and Enosi is at the forefront of its development. Basically it uses the huge volumes of smart metering data now being generated to uniquely match electricity produced with electricity consumed. It will replace carbon credits, green certificates and other “greenwashing” approaches that have been used in the past to claim a clean “provenance”. Importantly, true traceability means the energy is only matched in the same time interval. Nobody believes they are buying solar power in the middle of the night!

How can I be sure that I’m using clean energy?

The Enosi platform matches the meter data at the solar and wind farm with the smart meter data at your house, during the same half hour period. There are 48 half hour intervals every day and the software calculates the trades over the 24 hour cycle. Once you’ve signed up you can access the Enosi platform to see where every unit of energy has come from and (if you have solar on the roof) where your solar kWhs are going.

How do I make the switch?

You can make the change in 3 simple steps:

  1. Sign up for the pre-launch – we will notify you as launch day approaches to make sure you’re ready to change over to our retail energy partner - Energy Locals and get your direct access to clean energy
  2. Switch your energy provider to Energy Locals – you can sign up here from our website
  3. Energy Locals will arrange to have a smart meter installed at your house if you don’t already have one. Normal cost is $149 which will be added to your first bill.

When everything is up and running, we’ll notify you that your trading has started.

Why is “Deal Direct” important?

Matching your energy with solar and wind farm energy directly exposes the true lower costs of solar and wind generation, and reduces the energy cost to you. Importantly, it creates direct demand for solar and wind, and as that demand grows more and more solar and wind will get built. We believe the public should have direct access to cheaper energy enabled by the Enosi platform, and that new wind and solar investments will be made to serve this new market.

Enosi Platform FAQ

What does the Enosi platform do?

The Platform receives smart metering data from generators and energy consumer sites and applies a multi-tiered algorithm to match the two sides for every 30 minute period. This provides full traceability so that consumers can see exactly where their energy was generated. The buyers and sellers set and/or agree the prices offered, and when the match is made, Enosi determines the value of each trade. The Platform aggregates the value for each customer and provides the data to the retailer’s billing system to settle the trades on the your electricity bill.

The Platform enables:

  • Deal Direct: Customers without the ability to install rooftop solar can buy energy directly from a participating solar or wind farm at wholesale prices. The renewable generator can improve their yield while the customers have a proven source of clean energy at less than normal retail prices;
  • Rooftop Direct: Customers can trade energy "peer-to-peer" across the grid. Anyone with rooftop solar can sell their power to others participating in the scheme.
  • Corporate Energy Plans: Organisations seeking to improve their overall sustainability outcomes can set up their own staff, customer or membership energy plans, using the Enosi platform to access wholesale energy deals in new ways. This extends the concept (and pricing) of the corporate Power Purchase Agreement to the staff or customers of the organisation - providing access to renewable power at lower prices for their employees and members.
  • Community Energy Sharing: Similar to corporate plans, community based energy alliances can aggregate their demand, buy direct from solar and wind farms and even trade with each other.

The delivery of these products through the Platform will revolutionise the energy market. Our model will hasten the uptake of renewable power wherever it is deployed.

Signing up

How do I sign up?

Our first fully commercial release is now available through Energy Locals, an innovative Australian retail electricity business. Customers can go to the website enter your postcode and click "Join Now".

The web site then guides you through the required information required to switch to the Energy Locals/Enosi plan.

The team then checks your metering configuration and kicks off the process of getting you on to the platform.

If you need a smart meter, Energy Locals will confirm with you and arrange its installation. Once everything is in place, Enosi will send you a registration email to the Platform.

Do I have to switch retail electricity supplier?

If you want to participate in our Deal Direct plan, and you are not already a customer of Energy Locals, then yes, you will need to switch.

If you are already an Energy Locals customer, then just enter your details on to change your energy plan to the Enosi Deal Direct Plan.

Energy Locals operates on a member fee model. It doesn’t earn money from your usage and earns nothing from the energy you buy or sell via the Enosi platform.

Do I need to have a smart meter?

Yes. Because the Platform executes trades for every 30-minute period of the day, and because we want you to be able to see your trade results every day, you will need to have a smart meter at your premises.

If you live in Victoria or already have rooftop solar, there’s a good chance you already have one. Energy Locals will check your details and arrange for a smart meter installation if required. There may be a small one-off charge for this new meter.

Do I need to have rooftop solar to participate?

No. That’s one of the great things about energy traceability. You can buy solar energy generated by our wind and solar farm partners or from the rooftops of other community members. Not only is it clean energy, but you know exactly where it came from.

Can I have more than one site in the Enosi Platform?

Yes, but you will need to register both sites and set up rules for each one.

Why haven't I received an invitation email to the Enosi Platform?

The electricity industry processes can be slow and arcane. Your registration is probably going through one of the following steps:

  1. Sign-up (10 mins): Make sure your post-code and other information is correct or else Energy Locals may need to get in touch to clarify.
  2. Cooling Off (10 days): If you've switched retailers to Energy Locals, it is a requirement that 10 days pass before the transfer is executed. It's in this period that your old retailer might get in touch to try to convince you to stay, or make you a better offer than your old plan. Hold firm! – if they had better plans available, why did they keep you on such a bad plan for so long?
  3. Meter Configuration change (could be 1-2 weeks): Some sites already have smart meters that are being operated as 'dumb meters'. Rather than communicate daily with the meter over 3G/4G, your energy provider has just been reading your meter manually every couple of months when the meter reader visits your street. Sometimes all that is needed is to switch on the smart communications and register the changed reading type with the authorities.
  4. New smart meter (could be 4-6 weeks): If a new meter is required, Energy Locals need to schedule the metering company to send an electrician out to install and configure a new one. They are not fast, and some customers have had to wait up to 6 weeks.

Rest assured, once all these industry processes are sorted, Enosi will set up your account.

Using the Platform

How do I sign on?

To sign on you need to enter the email address that you registered with Energy Locals. The system prompts you for a password. Remember that it must have:

  • At least 6 characters
  • At least one letter
  • At least one number
  • At least one of these special characters !@#$%^&*()+=

How do I complete my registration?

When you first log on the platform will ask if your site has solar or not. That sets you up as either a 'consumer' who buys energy, or a 'prosumer' who can both buy or sell.

You may then be asked if you want to accept the offer to source your energy directly from one of our solar or wind farm partners. Go ahead and accept if you want to save money on clean energy.

You are then asked if you want to change your "Community Prices".

For consumers this is the maximum price you are prepared to pay for solar energy produced by others in the community. Prosumers can also set the minimum price you are prepared to accept for your excess solar production from others in the community. These max/min values have a default setting equal to you normal retail energy tariff (buy) and Feed-in-Tariff (sell) so that you are not disadvantaged, but you are welcome to set your price all the way down to zero (eg to donate your excess energy).

You can come back and change these prices at any time.

How do I trade with someone I know?

This is called a Nominated Trade.

The buyer or seller just navigates to the Trade Rules page, then in the Nominated Trades section, just clicks on the green "Add Nominated Trade” button. A new screen appears and asks you to select or enter the details of the person you want to trade with. You then enter the price you want to buy or sell at, and then click on the "Propose" button.

Enosi then sends a message to the other party asking if they want to accept your trade proposal. If they click 'accept', then the trade is set up and will take effect from the following day.

How does the trading work?

Instead of a single rate for electricity, trades are priced and executed between community members in four stages:

  1. The first trades to be executed are called Contracted Trades and are used for our Deal Direct Plans.
    1. These are direct trades with large solar or wind farms
    2. In most cases the “Deal Direct” offer is pre-accepted as a default so that if you are consuming energy and the wind or solar farm is producing, then you will get this energy first at the Deal Direct plan price.
  2. The next trades to be executed are called Nominated Trades.
    1. These are direct trades with people that you know
    2. An offer to buy or sell is made (proposing a price)
    3. This ‘offer’ is sent to the other party and they either accept or reject it.
    4. If it is accepted, then this trade is added to your sequence of preferred trades
    5. You can have up to three accepted trades for both “Buy” and “Sell”. In the case of “Sell” trades you can set the priority or order in which you sell to your three buyers. This means you can prioritise say your ‘energy gift to Grandma’ above your trade with your neighbour.
  3. The third stage of trades are called Community Trades. In this case the two parties don’t necessarily know each other.
    1. Every community member sets up their Community Trade prices on the Platform. This involves setting a “minimum sell price” and a “maximum buy price”. The default values will just match your standard retail contract prices.
    2. After the nominated trades are executed, we match up the highest buy prices with the lowest sell prices available. When each seller’s exported energy is fully allocated we move on to the next lowest sell price and assign buyers until all the available Community energy pool is exhausted or there are no buyers left offering a suitable price.
    3. The price for all community trades in a trading period (30 mins) is the same for all buyers and sellers, but will vary from period to period.
  4. Finally, we assign the energy not traded within the Community to a Residual Trade with your retailer at the normal “Anytime Rate” and “Feed-in-Tariff” for energy consumed or exported respectively.
    1. These trades will typically happen when there is not enough energy available from renewable sources to supply the community (eg on still nights), or if your priced offers have not been matched with another community member.

Do trades happen immediately?

When you agree a new trade with a solar farm or a friend, or you change your community trade prices, these new instructions take effect on the following day, and remain in place until you make another change.

Since the Platform receives your metering data just once a day (with the previous day’s measurements), we can only calculate the trades on the day after the energy is actually used.

What is the trading frequency?

All trades are executed for 30 minute periods in line with the metering information received by the Platform.

However, since the Platform receives metering data just once a day (with the previous day’s measurements), we execute all the 30 minutes trades on the day after. So you can only see the results of your trades the day after they happen.

Can I set different prices at different times of day?

For our current Platform release we have not enabled ‘time-of-use’ pricing. In later releases Enosi plans to enable this.

Is there a difference between 'buy' and 'sell' prices?

No. Neither Energy Locals or Enosi make any margin on your energy trades. However, there are government regulated network transport and environmental charges for the use of the power grid that need to be paid by the energy buyer. These are charged through your regular electricity bill. The platform displays the relevant network charges applicable in your area but the prices you set are only for the 'energy component' of your bill.

How do I receive payment or pay for my energy trades?

Once a month the Platform calculates the net result of all your trades for the previous 30 days. This amount is shown as a single line item and added or subtracted to your bill from Energy Locals.

How do you know the energy I generated got to my buyer? Or the energy I bought came from a particular seller?

No-one can track the movement of electrons or indeed waves of electrical energy across the grid to a particular place. Electricity doesn’t work like that. It’s more like a big lake where generators ‘pour’ their energy in on one side and consumers draw out what they need from wherever they are.

Enosi uses the measurements of these inputs and outputs and uniquely matches them. The trading algorithm is used to ensure that no-one can sell the same unit of energy to more than one buyer. On the platform you can see a unique trade identifier code for every 30 min trade. The counterparty to this trade will see exactly the same identifier on their system, and an audit service is available to trace back all trading records and prove their veracity.

How does Enosi use cryptography and blockchain to ensure trades can be trusted?

People trading energy need to be assured that no other entity is tampering with the trade data or selling the same unit of energy twice. Energy trading require immutability of records and shared view of transactions, particularly for final trade data and trading rules.

Every trade executed in the Enosi system is encrypted, and the platform includes an audit service allowing the auditor to be assured that the trade data is valid and untampered.

Enosi Company FAQ

What does Enosi mean?

Enosi is a Greek word meaning ‘community’ or ‘joining together’.

What is Enosi's business about?

Enosi operates a traceability software service that matches energy produced by renewable generators with the energy consumed at homes and businesses. This enables customers without their own rooftop PV to buy renewable energy direct from solar farms, wind farms and other customers through one of our partner retailers.

Who else plays a role in the Enosi ecosystem?

The Enosi model requires collaboration with

  1. Licensed retail suppliers (such as Energy Locals and Enova Community Energy) to provide access for community members to grid services and firming energy when not enough solar is available;
  2. Proponents - these are the proponents of energy plans such as community and commercial organisations who will deploy the Enosi platform for their staff/members/customers' use.
  3. Solar and Wind Farms – larger scale commercial operators who sell their output direct to consumers through the corporate and community plans or via retailer contracts.

One example might be a small retail energy company working with property development/management group (the proponent) to allow solar community homeowners to sell excess electricity to each other, before the local power company.

Another might be a major corporation who sets up and promotes an energy plan for staff members by engaging with a wind farm to provide power to the employees under their retail contract.

How does Enosi engage traditional energy players, such as utilities, regulators etc?

It is important to note that Enosi’s traceability software operates entirely within the current rules and regulations. We only use certified valid smart meter data, and we meet all legislated privacy and consumer protections directly and through our licenced retail partners.

  • Our retail partners need to deal with the regulatory rules and satisfy themselves that our software (and the proponents) maintain compliance with all regulations, codes of conduct and consumer protections.
  • Enosi will facilitate our energy communities gaining access to the best retail deals and wholesale renewable energy contracts.

How can innovative organisations bring their communities to the Enosi network?

Get in touch directly with our team. Contact us

Still have a question?

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